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General => The Campfire => Topic started by: B-flat on Apr 02, 2004, 04:36 PM

Title: No warning of membership expiring
Post by: B-flat on Apr 02, 2004, 04:36 PM
Just want to let you know that there are others being cut off without warning.  Randy asked me to post this "goodbye" message for everyone:


Hello ALL  PUT'ers
Well I am no longer a member of PUT. Got cut off without a warning so I could not do this before leaving.
I wish you all well and I have great memories of PUT and the Eastern rally in Townsend, TN. I have enjoyed meeting a lot of you personally and Dave you also.
I wish you well and all of you who camp in PU's and are moving over to the half way dark side see ya on the flip side.  IF you move to the dark side I am posting on the RV.net board as my same ole' handle. "byrdr1".
So in closing, I hope to see you in a campground somewhere down the road.
Good luck Dave and PUT.
Take care and God Bless,
Randy from Elon, NC
 


Go Mark Martin #6
Happy Camping,
RANDY
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Post by: birol on Apr 02, 2004, 05:00 PM
Another friend gone :(   it is going to be lonely over here if this keeps up :(
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Post by: moderator1 on Apr 02, 2004, 05:40 PM
No warning is not actually a correct statement.   E-mails are going out to everyone giving them plenty of time to get in touch with the office.

One problem we have found is that some folks change e-mail addresses and have not updated their user profile.

Please make sure your profile is up to date.
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Post by: jpreiser on Apr 02, 2004, 07:12 PM
I see under a persons profile there is a place for membership expiration... who fills that in ?? Mine is empty and I would like to know when mine expires, thanks
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Post by: topcat7736 on Apr 02, 2004, 09:19 PM
Quote from: jpreiserI see under a persons profile there is a place for membership expiration... who fills that in ?? Mine is empty and I would like to know when mine expires, thanks

JP,
I can't find any box like that in my user profile. Just where are you looking?

Is it the "subscription" tab you're referring too? If so, it's only to "subscribe" to topics posted on the board (receive email notifications when postings occur, etc.) and doesn't refer to subscriptions to the magazine or the message board.
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Post by: topcat7736 on Apr 02, 2004, 09:32 PM
OK, I see it. Seems if you click on a persons name to view their profile, there's a place for their "Member Expiration Date". But, if you go to your profile to make changes, there isn't a place to put the date. It must be an administration option rather than one we can do.
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Post by: moderator1 on Apr 02, 2004, 10:37 PM
Quote from: jpreiserI see under a persons profile there is a place for membership expiration... who fills that in ?? Mine is empty and I would like to know when mine expires, thanks


At this point that feature of the software is not utilized.  If we filled in the expiration dates you would automaticly be shut off on that day.

If you would like to know when yours expires give the office a call.
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Post by: B-flat on Apr 02, 2004, 10:51 PM
Thumbs down......sorry PUT and MOD1,  but I do not totally agree with your policy of emailing the warning of expiration to the membership. :(   Consider that there are plenty of members who do not check into the board frequently and who do not even think of updating their profile.  You will lose lots of members if you do nothing more than an email!  :eek:  :%

(Mod1, I have sent you byrdr1's email address by private message, but he says he is not renewing.)

This problem should have been addressed here when some started to get bumped without warning, but only the ones who check in would see it.
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Post by: NightOwl on Apr 03, 2004, 11:13 AM
I dont understand--MOd 1 just sent a message lasdt week saying memberships had been extended to mid-May.  I mean, didnt we all join about the same time--or is it just the ones  who joined before end of January of Feb of '03?.  Does this mean MamaMia and Camperoo  really  ARE shut out from the board now ?

Is this as  confusing to others as it is to me?

Maybe the easiest thing is that  all memberships begun before May of last year would all expire this May since so many have been extended because of glitches with the server?
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Post by: moderator1 on Apr 03, 2004, 11:47 AM
Quote from: NightOwlI dont understand--MOd 1 just sent a message lasdt week saying memberships had been extended to mid-May.  I mean, didnt we all join about the same time--or is it just the ones  who joined before end of January of Feb of '03?.  Does this mean MamaMia and Camperoo  really  ARE shut out from the board now ?

Is this as  confusing to others as it is to me?

Maybe the easiest thing is that  all memberships begun before May of last year would all expire this May since so many have been extended because of glitches with the server?


No, I don't remembers saying all memberships had been extended to mid-May.

This is what I said:

QuoteI promise, you will get plenty of notice before anyone is locked out  

There are many different expiration dates. Depending on when you joined and how long your magazine subscription was good for when the two were combined may make a difference.

Again, no one has been turned off.


To explain a little further, if you just had an Arvee membership, it was good for one year with the board wide extensions.  Those folks memberships expired April 1.

Now, some folks also had a magazine subscription.  When the magazine and Arvee were combined members were given a credit for unused time.  Some applied it to a purchase in the store and others used it to extend their combined Arvee/magazine membership.

So, there are now many expiration dates.
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Post by: NightOwl on Apr 03, 2004, 11:54 AM
Thanks, Mod 1 :)

Now I understand  :S and so does everyone else EXACTLY what the renewal situation is!  :W
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Post by: topcat7736 on Apr 03, 2004, 12:14 PM
Maybe there should be one of those announcement or sticky things about keeping your email address updated. Only 90+ people have read this topic & if they didn't read the last few threads they won't know that they can be cut off if their address isn't correct. Just a thought.
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Post by: moderator1 on Apr 03, 2004, 02:10 PM
Quote from: topcat7736Maybe there should be one of those announcement or sticky things about keeping your email address updated. Only 90+ people have read this topic & if they didn't read the last few threads they won't know that they can be cut off if their address isn't correct. Just a thought.

There is now an announcement at the top of all forums.
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Post by: moderator1 on Apr 03, 2004, 02:24 PM
Quote from: B-flatThumbs down......sorry PUT and MOD1,  but I do not totally agree with your policy of emailing the warning of expiration to the membership. :(   Consider that there are plenty of members who do not check into the board frequently and who do not even think of updating their profile.  You will lose lots of members if you do nothing more than an email!


You do bring up some valid points and I would like to address them.  

First, I'm sorry but we are going to have to disagree regarding the e-mail notices.  Remember, we are talking about a membership to an internet message board.  It is the opinion of the PUT staff that it is not unreasonable to communicate via e-mail.

But, your questions made me poke around into how things were being done.  I noticed that when members were turned off they not only could not come into the member forums; they also couldn't post in the free forums.  That just didn't seem right.

I have gone back and modified the "expired" profile so even though expired mambers can't enter the member forums, they can enter and post in the "free" forums.

I would like to remind everyone that as of February the cost of an Arvee membership was reduced to $19.95, and that includes a subscription to the PUT magazine ( mailed at standard rates).
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Post by: B-flat on Apr 03, 2004, 07:44 PM
It will probably be more apparent very soon that the email notice prior to expiration is going to cause membership loss. Considering that the majority of the 834 members (as of this post) have never even made 100 posts and that many of them don't even have 25 post, plenty have never even posted.  The loss will be more than just on this message board, it will affect the magazine as well.

I'm usually right on target with items to do with marketing and sales, after 25 years of it.
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Post by: byrdr1 on Apr 06, 2004, 03:54 PM
Quote from: B-flatJust want to let you know that there are others being cut off without warning. Randy asked me to post this "goodbye" message for everyone:
 
 
Hello ALL PUT'ers
Well I am no longer a member of PUT. Got cut off without a warning so I could not do this before leaving.
I wish you all well and I have great memories of PUT and the Eastern rally in Townsend, TN. I have enjoyed meeting a lot of you personally and Dave you also.
I wish you well and all of you who camp in PU's and are moving over to the half way dark side see ya on the flip side. IF you move to the dark side I am posting on the RV.net board as my same ole' handle. "byrdr1".
So in closing, I hope to see you in a campground somewhere down the road.
Good luck Dave and PUT.
Take care and God Bless,
Randy from Elon, NC
Go Mark Martin #6
Happy Camping,
RANDY
I'm back!!!! I will apologize to the Mods & Admin. here for the above statement of NO warning!!! I was warned but I was unaware of it until after sending this email to Nancy. I have a real email account from my ISP that I never ever check as I just log on the dial up at home and never look under the email. I always use the email account that is listed here. I recieved a warning that my email in-box was over the storage limit and I found 3 notices of account about to be turned off, along with 300+ or so that I had set up to notify me about weather, stocks, company news, etc... So I am sorry for this mistake. But I really thought I had been cut off without a warning..
But I am back for a while and hope to help keep the board going.. I have the pop up almost sold I hope. And I still will spend a lot of time on the RV.net boards and HYX hybrid board over at PUX as these guys are close to my camper now. If they can make a mod that I can copy, I will.
I am learning a lot about TT camping! SO I can share some of the info I learn about these here campers if asked. Plus I still can remember the 3 plus years in the PU, So I can share that experience too.
I will just read for awhile as the board has been  busy these past few days that I have been away.
Take care and God Bless,
Randy
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Post by: sandykayak on Apr 07, 2004, 04:30 PM
not good PR for PUT IMO.

i sent an email asking when my expiration date was and did not get an answer.  

do you really want everybody phoning you to find out when we have to renew?

can't you have a friendly, "your membership will expire on...... we hope you will renew."  sort of thing.
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Post by: dee106 on Apr 11, 2004, 08:47 PM
i have a hybrid and a tt, and i'm staying here! this is home, i'm sign on til 06!
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Post by: moderator1 on Apr 11, 2004, 09:49 PM
Quote from: sandykayaknot good PR for PUT IMO.

i sent an email asking when my expiration date was and did not get an answer.  

do you really want everybody phoning you to find out when we have to renew?

can't you have a friendly, "your membership will expire on...... we hope you will renew."  sort of thing.


Actually, yes - that is what we currently do.

You should get an e-mail about a month in advance, two weeks in advance and just before it expires.

Just to help find out where we may be dropping the ball, what e-mail address di you use that got no response?

Thanks in advance
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Post by: B-flat on Apr 11, 2004, 11:43 PM
Reasons why email does not get received by the intended receipient:
another user on the computer deletes it & forgets to tell about it, the server is down & the email is lost in cyberspace, it bounces, the server thinks it is spam, their spam software files it in the deleted file, PUT is "accidentally" entered by the user in their "blocked list" on their email program, the computer crashed and is in the shop for repair, the receipient is not into reading emails except maybe once every 6 weeks or so, the receipient is in the process of switching to DSL from dial-up or has not changed email in user account, numerous server problems, the receipient just doesn't check email at all and is not into computer stuff since subscribing to the arveeclub, AOL doesn't deliver the email  ;) ,

and finally, :Z  :J  the number one reason why the user doesn't get the email is because of being on an extended camping trip. :D  

There's this little date thingy on the mailing label of the mag but because of various add-ons, extensions for downtime, that may not be the correct expiration.