News:

SMF - Just Installed!

Main Menu

RE: Oh what we did!!

Started by CathyAnn, Aug 18, 2003, 10:31 AM

Previous topic - Next topic
Print
Go Down Pages 1 2 3 4 5 6 ... 11
User actions

Michicampers

#45
Sep 10, 2003, 07:53 PM
 tlhdoc[:@]

tlhdoc

#46
Sep 10, 2003, 08:18 PM
 tlhdocYou would think a sales manager could type/write better than that.  If this is an example of the management at the dealership it is no wonder the place is in such bad shape.  
 
 I guess they sell so many trailers that 10% unsatisfied  is acceptable.  They should change the 100% satisfaction to about 90%(on their web page).  Even the sales manager says so.

MPTDAT

#47
Sep 10, 2003, 08:58 PM
 tlhdocHow ironic that it would be Jeremy Miller. That is the name of the guy that called last Thursday. He told us he would talk to Walt and Rick about getting us some satisfaction. He promised he would call DH back within a couple of days. Well, it is now Wednesday night and no phone call. Funny thing is that I e-mailed them about my complaints long before Vicki did. I didn t get an e-mail back, I guess it is because I was complaining and Vicki let it slip that she may be in the market for a new RV. Ooh that might mean some business to them. Trying to suck up to the next potential victim. By the way, I checked the BBB and they have a satisfactory rating NOT an excellent rating. DH is going to file a complaint with them anyways. Keep it up guys!! Your doing great!! Hopefully something will work soon!
 
 -Debby

tlhdoc

#48
Sep 10, 2003, 10:05 PM
 MPTDAT
 
QuoteORIGINAL:  MPTDAT
 
 I checked the BBB and they have a satisfactory rating NOT an excellent rating. DH is going to file a complaint with them anyways.
 -Debby
 
 

 Debby do you mean they LIED?
 [:D]

Danusmom

#49
Sep 11, 2003, 12:02 AM
 tlhdocWhen I was in business for myself I remember reading a Harvard marketing study result which indicated a satisfied customer, on average, tells 10 people about their pleasant experience with a business. Whereas a dissatisfied customer will tell, on average, 20 people about their unpleasant experience. In that same study, they found only 1 in 100 dissatisfied customers would actually follow through with a BBB complaint. Hence, a closed BBB complaint file doesn t tell the whole story either.
 
 I pray all works out to your satisfaction soon.
 
 Peace be with you all.
 

MPTDAT

#50
Sep 11, 2003, 08:34 AM
 tlhdocDH filed a complaint with the Better Business Bureau yesterday. It says it will take up to 3 weeks. DH even quoted some of the things in the Michigan Consumer Protection Act to them. Thing is though, they don t give you a whole lot of room to write about your complaint. Hopefully, it is enough that they feel a need to look into it. BTW Michicampers- why did you edit your post?? I thought it was hilarious!!
 
 -Debby

vjm1639

#51
Sep 11, 2003, 08:51 AM
 tlhdoc
QuoteIf you copied and pasted that email, that is sad.

 
 Yep, Larry....  I copied and pasted!  LOL...pitiful...  [;)

Civil_War_Buff

#52
Sep 11, 2003, 08:55 AM
 tlhdocWell, they must really like Vicki & Bill, here is what they sent to me:
 
  " We have no way to refute the posting the Talbert family has made as We cannot find it. You obviously have the short sightedness to flame quietly based upon a posting from a single source. We are one of the top ten dealers in the nation, and try to make every effort to ensure 100% customer satisfaction. Some people have unrealistic expectations, and some are just plain unable to allow themselves to be happy. Our management team was dealing with the Talberts to rectify the situation, however, the Talberts feel the need to make a defamatory statement to .000000000001 % of the national population (the pop-up users group). You get more bees with honey than the mud they are slinging. "  
 
 
 And yes, I just copied and pasted!! I assume that the .000000000001% comment was supposed to be a slam at us? Are we that insignificant? We shall see!! [:@]
 
 Larry
 
 

MPTDAT

#53
Sep 11, 2003, 09:12 AM
 tlhdocThe only mud we are slinging would be the truth! I don t see how wanting the pop up we picked out, the bumper storage that is standard with the unit, good service, a salesman who is there for you and a pop up that won t fall apart the minute you pop it up is an unrealistic expectation. BTW I don t know if I mentioned this before, but we called Viking and almost everything that was actually wrong with the pop up was the dealers responsibility to set up. It is considered part of the prep. The reps at Viking at least called us back the same day, were very nice and were trying to help us in some way. They said they were going to contact Walt Michal s and talk to their rep there. I am at least glad that I bought a Viking.
 
 -Debby

Jeffrey

#54
Sep 11, 2003, 09:27 AM
 tlhdocI hate to say it, but I hope this email campaign didn t make things worse.
 
 Personally I thought 1 week of problems was a little too soon to start something  like this. I know with businesses I ve worked for, once things turn to threats of BBB or Atornery General, and bad pub. campaigns. The business usually decides to go from " Let s make them happy"  to " Let s make them go away" .
 
 IMO I think in the future, PUT members really should save these tactics as a last resort, maybe right before or after hiring a lawyer.
 
 Remember to the Viking Rep, this is probably a huge account, that he has no plans to lose.
 
 But good luck, I hope you get things fixed to your satisfaction.
 Hopefully they decide to make things right and get it over with.
 
 
 

vjm1639

#55
Sep 11, 2003, 10:06 AM
 tlhdoc
QuoteWell, they must really like Vicki & Bill, here is what they sent to me:

 I think the difference in their attitude is....I didn t mention the Talbot s by name and they apparently thought we were in the market to buy from them.    
 
 Kinda shows their true colors.............. Gotta put on that good guy face for a potential sale!  
 
 

Miss-Teri

#56
Sep 11, 2003, 03:52 PM
 tlhdocI m thinking this is getting interesting enough for local news coverage.  Reading the reply Larry received making it clear they don t really care about their buyers as long as they are a top seller (this is what I got from that reply) might interest quite a few people in the state.
 Just a thought...

wiininkwe

#57
Sep 11, 2003, 05:31 PM
 tlhdocThis is the third time I ve tried to post this, I hope it works this time.
 
 Jeffrey, I think I understand what you mean when you say that you hope we didn t make things worse by jumping on this so soon.   Sometimes we can antagonize someone who may have done things if left to their own devices, and we get nowhere.   But in this case, I feel that Debby and Mike were within their rights to ask for satisfaction right from the start.   When the Walt Michals service Dept put the bike rack on the wrong camper, it should have been a simple matter.  " Oops, we goofed."  and then put the rack on the right camper.   To expect them to accept a camper that they weren t buying just because of a goof up on the dealerships s part was wrong, and even tho I don t have a law degree, may have been illegal.   Add to that all the other problems within such a short time span, and I think Debby and Mike would have been remiss not to address the issue immediately.   It sounds as tho this dealer has the idea that he can just pat the customer on the back and tell them what they are going to do, rather than asking him what HE should do for them.   And from the emails that others have been getting, he sounds arrogant, especially when you read the remarks about being concerned about bad publicity from one small (790 members as of right now) forum like ours.  Maybe some of the members of PUT that also belong to some of the other camping forums, like PUX and others, should start to drop him a line, mentioning that they heard of this matter from the PUT Arvee club.  Might just get him to thinking about the power of word of mouth.  Just MHO.
 T
 [;)]

MtnCamper

#58
Sep 11, 2003, 05:49 PM
 tlhdocI think you need old Walt s address. The e-mails are probably stopping in the sales (or service) department. Got to go to the Service Manager s BOSS. Or the main guy (Boss) in charge of trailer prep.

Jeffrey

#59
Sep 11, 2003, 08:13 PM
 tlhdoc
QuoteJeffrey, I think I understand what you mean when you say that you hope we didn t make things worse by jumping on this so soon. Sometimes we can antagonize someone who may have done things if left to their own devices, and we get nowhere.

 Yes, that s what I meant.
 You have to know when to hold em
 ...and know when to show em.... and fold em........ etc., etc., etc.
 
 Did you notice the email says
 Our management team was dealing with........
 
 I guess they could get more people emailing..... If they think it s helping?
 
 So far from the very little I can figure out, it doesnt seem to be helping.
 It seems to be making them madder and less helpfull, if that s even possible?
 And the dealer is holding the PU!
 
Print
Go Up Pages 1 2 3 4 5 6 ... 11
User actions