RE: Oh what we did!!

[MPTDAT]

 MPTDAT
Hi all!! I have missed having you guys around for support during the last week and a half of hell. I have contacted FOX-2 News Problemsolvers, Ruth to the Rescue on channel 4, and the Channel 7 investigaters. We have also lodge a complaint against them through the Attorney General of Michigan and am going to call the bank we went through and have them to put the matter into arbitration until the matter is settled. I still haven t heard from the BBB. I have made copies of all our paperwork and am going to be printing out my log that I started when this got to be serious. Since I haven t been able to update since September 11th, here is the part of my log you have missed:
 
 Tuesday, September 16th -
 Called Walt Michal s once again about the the bumper storage. They said that Viking will not send it to them. They claim it does not come on that model. They suggest we call Viking directly. I then call Viking and they stated that it does come on that model. We told them what Walt Michal s said and they told us they would send it directly to our house.
 
 Wednesday, September 17, 2003
 Received the bumper storage via UPS today as promised.
 
 Friday, September 19, 2003
 Went to pick up the pop up. As we were hitching it up, I noticed that the front storage now had black zip ties on it. I then opened the side doors and found my complementary grill to go was missing. I told Pat this. He informed me that they are not responsible for any personal belonging and what happens to them.  He was the one who told me it was ok to leave it in there. I left very frustrated.
 
 Sunday, September 21, 2003 -
 Jeremy Miller called about 12:30 p.m. He stated that he would like us to stop slandering Walt Michal s on the Pop-up Times website. He asked why would we do that when he is trying to help us. We told him how we had got on there to begin with to let everyone know that we had bought a brand new pop up with all the ammenities that we wanted. My wife was just keeping them informed as to what was going on with it. I told him that nothing on the website was slanderous, it was just facts as to what had happen the last few weeks. He asked what at this point would make us happy. I said, I want my grill to go and some free sheets for the trouble we have been through. He said if he did that would we be willing to go on the website and say that they did everything they could to satisfy us? He asked us to recant everything that was said. I said if he could make us happy, I would be willing to go on the website and tell them that they had made us happy. He said he would call back on Tuesday because he needed to talk it over with some other people at Walt Michal s. We then spent a good portion of the day at the Outdoor Adventures campgrounds, which is a good hour to an hour and a half away. We had to sit through an hour and a half of high pressure sales tactics to get our 7 free days of camping through Walt Michal s. When we finally got home, we decided to pop up the pop up to make sure nothing else was missing from it. We popped the top up. We pulled the canvas back as to not get it caught in the rolling mechanism, found the canvas by the slide out was ripped from the frame. We pulled out the king sized bed with no problem. We then tried to slide open the full sized bed, found something was preventing it from sliding. I checked the rollers again, but it wouldn t move an inch. My wife looked underneath with my shop light to find someone had jammed a shephard s pole tight between the slide out dinette and into the frame wall, actually making a hole in the wall. There was no way to reach it. My wife had to slide her legs underneath and found it was still hard to remove as the pole had gone through the paneling of the wall leaving a hole. Once the slide out and bed were slid out, we tried to put the door in place. The rubber seal around the door was mangled in places. The door still did not fit correctly. This was one of the problem we had to begin with. We looked carefully and found that none of the valances that were supposed to have been ordered were on the pop up. We took pictures of all that we found wrong. We then took all of our personal belongings out of the trailer and left the items that came with it when we bought it. We were hoping they would just take back the trailer and give us our money back.  
 
 Monday, September 22, 2003 -
 Called Walt Michal s and asked for the service area. They were too busy, so I left a voice mail. I then called back a few hours later and asked to talk to Jeremy Miller. Informed him of all the things that were wrong when we received our pop up back. He told us to bring it back in to service it. He also told us they were willing to give us a new grill to go and bed sheets for each side of the bed.
 
 Tuesday, September 23, 2003 -
 Walt Michal s called today, returning the voice mail message from service. I informed the woman as to what the problems were. She informed us that getting the valances from Viking could take up to 6 weeks. We were to set up an appointmane to drop off the pop up for service once again. Went to drop off the pop up for service. Received our grill to go. I was then told that they have the right to refuse me service because I said someone took the one we received out of the storage unit of the pop up while it was in for service here last time. I told him that if he was willing to give me the amount I paid for this pop up, I would be willing to go into something bigger, such as a hybrid. As long as the amount goes directly into the new unit. I just don t want to even deal with this unit anymore. I also told him that if they wouldn t service my unit he would be looking into a legal matter. He just looked at me and said " You do what you have to do" . I then went hom and called Feister RV to see if they could do warranty work. They said they don t want to be involved in the mess we have going with Walt Michal s. The next nearest Viking place is in Detroit somewhere.
 
 This is what I have been putting up with for the last week and a half. The good thing is that the e-mails seem to be wearing down on them!!
 
 -Debby

[brainpause]

 MPTDAT
What a nightmare. Sounds like everybody would come out way ahead if they would take you up on the deal on a hybrid.
 
 Larry

[tlhdoc]

 MPTDAT
The service department in that place must be staffed with total idiots.  I hope you can get out of the deal.  Don t give up we are all on your side.

[jpreiser]

 MPTDAT
could your insurance company do anything for you???

[Acts 2:38 girl]

 MPTDAT
this is all so crazy!  I d think they would just give you your $$$ back, and take the PU,  just to be done with it.  I m definately going to e-mail them![>:]

[MPTDAT]

 MPTDAT
Just out of curiousity, is anyone who has read this a lawyer?? I have made copies of all the paperwork and a copy of my daily log to give to my cousin, who is a legal secretary. She is on vacation this week and won t be bringing in anything to show her boss until Monday. I just want to make sure that I have a case before I get my hopes up. If need be, I can e-mail you the entire daily journal for you to look over. Thanks in advance to anyone that can help!!
 
 -Debby

[byrdr1]

 MPTDAT
I hate that has happened to you.
 I have a 2000 Viking 2460 and have not a problem with it.
 The only time I had the warranty work was preformed and I got it back as soon as promised..
 I ahte teh dealer is giving you the BS run around..
 I have enjoyed our PU for over 3 years and not had a bit of problem..
 The dealer should back you up.. Sorry for your problems as that gives us Viking owners a bad rep.
 randy

[Jim in Michigan]

 MPTDAT

The service department in that place must be staffed with total idiots. I hope you can get out of the deal. Don t give up we are all on your side.

 Trust me, they are.  They can sell the stuff at good prices, but God forbid you have any problems with your unit afterwards.  From a service perspective I have never dealt with anyone more incompetent.

[MPTDAT]

 MPTDAT
Just to let you know, Viking called yesterday to tell us that Feister RV is refusing to service our trailer because they do not want to get in the middle of the crap between Walt Michal s and us. The other place that Viking said was ok to service us told us that there was at least a three week waiting list for them to even look at our unit. Connie from Viking said she is calling Walt Michal s and putting pressure on them to fix the unit. She said she would be playing her hand as manufacturer and will keep applying more and more pressure until they agree to fix it.  Viking has been wonderful and helpful through this whole ordeal. We still just want our money back though.
 
 -Debby

[MPTDAT]

 MPTDAT
Well, DH called the service manager of Walt Michal s, Casey. He was the one Viking told us to get in touch with because they had talked to him about having to fix our unit. He said " No, we will not be servicing it."  and hung up on my DH. Have to call Viking in the morning.
 
 -Debby

[birol]

 MPTDAT
How disappointing and typical. They mistreat the customer, and when customer complains, they ignore it, when customer raises hell, they say, we don t want to deal with this rude customer, or something like that.
 
 I wonder how rude they would get, if they were still owed a thousand bucks on this unit !
 
 Also wonder how polite they would be and bent backwards, if they were still owed a big portion of the PU.
 
 I hope they pay for what they are doing to MPTDAT !

[tlhdoc]

 MPTDAT
Is it illegal to record your phone calls?  If not I would try calling him again and then play the tape to Viking.

[ShirleyT]

 MPTDAT
I can t believe how all this has played out! I guess I missed this thread in the past and have went back in the last week and read through it. I sure hope all turns out well for you.

[MtnCamper]

 MPTDAT
So where are you at right now, You have no one to service your trailer?

[MPTDAT]

 MPTDAT
That s right!! No one to service our trailer. The only place that will do it has a three week back up getting ready for the RV show. After three weeks they will be starting service on units that are in. I wonder how many would be before ours?? They already told us that their customers (ones that bought from them) are first in line. Viking says that three weeks is not an acceptable wait and that is why they are pressuring Walt Michal s. I have a lawyer that specializes in contracts looking for loopholes and what not. I just hope we can get out from under this. I am extremely frustrated.
 
 -Debby