2009 Coleman Camping Trailer brochure

[coach]

Maybe FTCA/Coleman should ask this and other discussion groups to do their job of proofing the brochure!

I think FTCA owes all those that question their errors and misprints a thank you for finding errors for them (just by questioning the info!). Wonder what would have resulted if the 'community' actually took on the task of proofing. Also wonder about the accuracy of information that FTCA/Coleman puts out in the future or past.

Kinda sloppy work.  :yikes:

[He Ruide]

Coach,

I did get a thank you note from FTCA and yes I did offer in the future that we could help in reviewing their brochures.  

They confessed that while there were a lot of folks that proof read the brochure they were embarrassed and apologized that so many items were missed.  I suspect that with all the models, configuration and options it is difficult to put together a brochure that accurately captures everything.  

The good news is that with all the changes they have undergone in the last year they still have is a loyal group of owners that will spend the effort to provide feedback aimed at continuing improvement.

Take care.

Ruide

[wavery]

Coach,

I did get a thank you note from FTCA and yes I did offer in the future that we could help in reviewing their brochures.  

They confessed that while there were a lot of folks that proof read the brochure they were embarrassed and apologized that so many items were missed.  I suspect that with all the models, configuration and options it is difficult to put together a brochure that accurately captures everything.  
The good news is that with all the changes they have undergone in the last year they still have is a loyal group of owners that will spend the effort to provide feedback aimed at continuing improvement.

Take care.

Ruide

Sorry....that's pretty lame on FTCA's part.

I'm sure that there is a dept head that is responsible for the manufacturing of each individual model. If that dept head was shown the proofs on the brochure (as it pertains to the model that person is responsible for) and that person approved the proof, that person needs to be replaced IMO.

If they did not give the dept heads the opportunity to proof what was printed about the trailer that he is responsible for building, that's a problem with upper management.

Either way, it shows poor organization on the part of the manufacturer. If they can't get the brochure right......I would ask myself, "Can they get the product right?"

This is the stuff that law suites are made of.

[He Ruide]

Wavery,

Although I asked eight questions, not all were mistakes.  I would classify the responses as follows:

1 Two were clearly typos (Q 1 & 2)
2. One case of different methods of reporting weights between the last two years (Q 7)
3. Three cases of me being picky about the captions under photographs, but the floor plans are correct (Q 3, 4 & 5)
4. Two cases where there were real differences relating to the increase in weights (Q 6 &

Ruide

[Techrangerbrad]

I would also have to say, who gives a rip about the brochure to be honest.  I would like to think they were a bit busy getting the trailers built right

On the other hand if people only buy from the brochure and don't do their "homework" then I guess they get what they deserve.

[wavery]

I would also have to say, who gives a rip about the brochure to be honest.  I would like to think they were a bit busy getting the trailers built right

On the other hand if people only buy from the brochure and don't do their "homework" then I guess they get what they deserve.

I, for one, "give a rip" about brochures depicting products that any manufacturer produces. If they can't get the brochure right, how can one expect them to get the product right???

The brochure should present the "Facts" accurately about the product described. If the facts are wrong.......who's to say if the brochure is wrong or the product is wrong? This is the basis for a lot of lawsuits.

[coach]

On the other hand if people only buy from the brochure and don't do their "homework" then I guess they get what they deserve.

It makes doing homework easy!