RE: Oh what we did!!

[MPTDAT]

 MPTDAT
wiininkwe, did you ever find out the name of the agency?? I can t get a hold of anyone and the owner is never in!
 
 -Debby

[Michicampers]

 MPTDAT
Unbelievable. If you re still not getting a decent response out of them by Tuesday (I checked - they re closed today), I would start by documenting everything, who you called and when, and the responses you got (and didn t get.) You can try contacting the State Attorney General s office: http://www.michigan.gov/ag/0,1607,7-164-17331-42077--,00.html , the BBB, and definately the local news stations if the dealer doesn t come through. I would get their fax number and send them copies of letters you re  sending to these agencies. We bought our PU used from General RV in Mt. Clemens, and I can t imagine the salesman or the dealer made much on the sale, but they were so thorough, helpful (even after the sale, when I called the salesman several times with some really stupid questions, before I found PUT []), and not at all pushy. When DH told our salesman he really appreciated his approach, he said " Hey, we figure if we treat you right this time, you ll be back for something bigger next time."  He s right - I just don t understand how some dealers don t understand how important decent service is if you want return customers. Go get  em [:@].
 

[wiininkwe]

 MPTDAT
On Tuesday you might call the Dept of Motor vehicles and ask them if they are the governing agency for RV sales dealerships, and if they aren t they may be able to tell you who is.   (I stilll haven t remembered who it is, must be the old fibromyalgia causing a fog)   Other than that, the State Attorney General s office is a very good idea too.   I m sure that one of them can help you.  Just don t give up.   I read in your other thread that the PU you took home was not the PU you actually bought.   It seems to me that if they had put your bike rack etc. on the wrong PU, that would be their problem and not yours.    You wouldn t have been outside your rights to have said, " No, this is not the PU I want."    If you call the Attorney Gen, make sure that you tell them about this as well.   This whole deal sounds very fishy, and the dealership is right on the edge of illegal/unethical.
 
 
 
 Wait, it might be the Secretary of States office.!!!!!
 T
 []

[dee106]

 MPTDAT
[:@] I would drop a letter to Viking, letting them know of the problems, and telling them that you belong to this group, and the word will get out not to buy there product or use that dealership! If you don t get immediate satifaction.

[tlhdoc]

 MPTDAT
Have you made any progress with the dealership?

[MPTDAT]

 MPTDAT
Not at all. My DH has called them twice, once on Tuesday and once yesterday. He called and talked to a sales manager on Tuesday and he said he would look into the matter promptly and call him back that day. He didn t (imagine that!!). So DH was very upset when he called yesterday. He talked to another sales manager and asked him what he was gonna do about the situation. He offered DH a $50 gift certificate. DH laughed in his face. He said " Really what are you gonna do for me to fix this situation??"  The man said " Nothing" . They claim my DH signed papers stating the pop up was delivered to us in perfect shape with no parts missing. They also told us he signed it 4 days before the pop up was delivered to us. DH is very upset. Was on the phone with this idiot for more than 45 minutes.  He ended up asking him to have Walt Michal call him. Of course they said no. But they promised they would have his assitant or as they called him, his " right hand man"  call sometime today. We also got online and printed out a copy of the Michigan Consumer Protection Act. there were a few things in there that we think may apply to our situation.  Especially since in number 22 of the consumer act, it states the following is forbidden: " Arranging for the consumer to sign something when the merchant knows or has reason to know that the statement is not true."  Although the funny thing is that we supposedly have copies of all the paperwork and we don t seem to have a copy of that paper he supposedly signed. My DH just wants our money back at this point. They told us since it is already titled, we can t return it. They also told us that the 3 day Michigan law does not apply to RV s. In other word anything else, you have 3 days to cancel the contract and change your mind. I tried loking that up online and couldn t find anything. There were a few other things in the consumer protection act we believe applies to our situation. I guess we will have to see if this " right hand man"  calls us today.

[vjm1639]

 MPTDAT
http://www.wmichalsrv.com/
 
 Maybe we should all go online to the above link...click on " contact us"  and let them know what we think about the way they treat their customers!  hehehe... []
 
 
 

[MPTDAT]

 MPTDAT
I don t know if you noticed that right on the front pages of the website what does it say??
 
 " I would like to personally extend an invitation to all of you to stop by Walt Michal s RV Center. Our one stop shop has new and used RV s to choose from and a FRIENDLY, HELPFUL STAFF EAGERLY WAITING TO ASSIST YOU. "
 and
 "  Our commitment to 100% SATISFACTION continues and you, our loyal customer and friends have played a major role in the improvements we have made."
 
 And on the company info page:
 
 " Everyday, every member of the team strives for excellence in every way. We demonstrate excellence in the way we TREAT EVERY CUSTOMER AS IF THEY WERE OUR BEST FRIEND. We want to make sure that they are 100% SATISFIED with every aspect of their experience."
 and
 " Excellence in the way EACH AND EVERY TELEPHONE CALL IS HANDLED QUICKLY AND COURTEOUSLY.
 
 What a joke. I don t need any best friends like that. And how long did we wait for the salesman to call us back?? Quick and courteous, yeah o.k.
 

[vjm1639]

 MPTDAT

Our commitment to 100% SATISFACTION continues and you, our loyal customer and friends have played a major role in the improvements we have made."  

 
 hehehe...yep...I noticed...and used it in my comments to them....   []

[MPTDAT]

 MPTDAT
Just to let you all know that you are great in the way you have stood behind me in this!! Believe me I need it!! I would like to thank anyone who has or will be sending e-mail and comments to Walt Michal s RV. I sincerely hope it helps!
 
 -Debby

[jstaddwtr]

 MPTDAT
I hope you have spoke to a lawyer.  You need to find someone who specializes in this arear of contracts.  Don t wait too long to go after them.  Good luck.  We will also send an e-mail.

[tlhdoc]

 MPTDAT
I sent an email tonight.  I hope it will help.[&:]

[CampChief]

 MPTDAT
I just got done sending them a comment on thier web site. I hope it helps. Good Luck and keep up the good fight.

[wiininkwe]

 MPTDAT
Here is the email I sent to Walt Michals, just wanted to let you know that I think this is a very serious issue and will support you whereever I can
 
 
 Mr. Michals
 
 My name is Toni VandeVoren and I live in Wyoming, MI.    My husband and I currently own a 1996 Coleman Yukon camper.   We have begun discussing the options we have for upgrading, and your dealership very likely would be one of the ones we would check out while searching.  Except for one thing.  
  We are members of a internet camping group called PopUpTimes.   As members of the message board for this group we have become acquainted with Mike and Debby Talbert, some of your customers.    They had told us in glowing terms about the great experience they had when they went to your dealership and purchased a camper.   Then they followed up and told us, in detail, about the nightmare they?ve been having ever since you got their money.    Our camping club is a very close group.  We all do anything we can to go to bat for any other member or the group.  Not just for members of our group, but for campers in general.   We realize that as a group, our voices are louder than as individuals, and we are proud to use our voices.    This group was actually responsible for the insight into gray water regulations in the State of  Florida.   We have several Reps from camper manufacturers on our panel, and they are interested in our feedback as well.  
   I noticed that on the  homepage of  your website  you stress your commitment to 100% satisfaction for your customers.     From the sounds of it, it doesn?t sound like the Talberts are getting 100% satisfaction.   Rest assured that a large number of the camping population in the states of MI and Indiana are reading the same horror stories that I am, and even across the country.   Our club has a membership of 786 members in the U.S. and Canada, and  some of our members are also members of several other camping web sites.     Believe me, you are now getting the worst publicity you  can imagine.   It seems to me that in order to clear up this negativity, you would be eager to clear up those problems with the Talberts.    Beginning with the fact that you gave them an entirely different camper than the one they paid  for, it seems like your problems with them could very easily be legal as much as ethical.   Listen carefully, our voices are speaking.
 
 T
 []
 

[Jim in Michigan]

 MPTDAT
...since I made my earlier post.  I wish I could have warned you about this outfit before but I don t like to bash companies in public forums.  I had an opportunity once to speak to old Walt himself as I waited in his showroom once for two and a half hours for them to find my camper (my last visit there).  They called me on a Friday to tell me my camper was ready and if I didn t pick it up Saturday they would start charging me $50/day for storage.  I had to drop some plans and go get it and then spent over two exasperating hours waiting for them to find it.  After about an hour and a half of waiting and watching people generally do nothing to help me after repeatedly making a nuisance of myself, out walks Walt into the showroom.  I step in front of him and politely introduce myself and start to explain my problem.  He smiles, puts his arm around me and leads me to the service counter and tells the man behind it to help me out (this is the same guy I have been annoying for the last hour and a half).  The man smiles and says " We are working on it Walt" .  Walt smiles back and heads of to berate a salesman (in the middle of the showroom) about missing his sales quota.  Over an hour later my camper shows up along side the show room, is unhitched and everyone leaves.  I have to hook up, check lights and everthing myself, not to mention no one even bothered to stay and talk to me about the repairs (thankfully they were done, although a dust cap fell off of a rim after about 50 miles).  A fellow customer helped me check lights and I was off, never to be seen there again.  This was not my first bad experience there but definitely my last...
 
 Morale of the story, I wouldn t count on Walt Michals helping you.
 
 PS.  I have since been using General RV to perform maintenance and repairs on my camper and could not be happier with them.  I would consider using them for anything other than expensive warranty work (if it happens and you have to take it back to Walt Michals, be prepared for a LONG wait for them to get it in, and return it).